by Jeffrey Peel | Jan 28, 2016 | Citizen Engagement, Citizen Experience
Lynne Harvie is Head of Customer Service Improvement at Fife Council. Fife is the third largest local authority in Scotland. The council area includes towns such as Glenrothes and Dunfermline as well as many rural communities. In this interview, Lynne outlines the...
by Larry Larkin | Jan 20, 2016 | Citizen Engagement, Digital Government, Smart Cities
In the beginning, there was the single app… single-purpose applications developed one at a time by individual city departments. They enabled citizens do things like get real-time bus arrival information, monitor air quality or stay current on news about elected...
by Larry Larkin | Jan 13, 2016 | Citizen Engagement, Citizen Experience
The video, below, is from the 2015 Government Transformation Forum. It’s a panel discussion about the issues and challenges of moving government services from labor-intensive, manual paper-processing operations to a “more customer-centric end-to-end self-service...
by Larry Larkin | Jan 7, 2016 | Citizen Experience
Launched in 2012, BusinessUSA (www.business.usa.gov) is a US Government website designed to help US businesses and exporters of all sizes get information about available Federal business programs without having to waste time and resources navigating the Federal...
by Jeffrey Peel | Jan 5, 2016 | Digital Policy
The Citizen 2016 Linkedin Group is a great way to connect with others interested in Digital Government and Citizen to Government Engagement. The group has nearly 400 members and we update it every time we update Citizen20Series.com – so it’s a great way to...
