by Jeffrey Peel | May 29, 2017 | Workshop Videos
Ricky Morton is responsible for defining the ‘Digital Kingston: Smart Borough’ strategy and leading on open data, smart city infrastructure, web and digital presence, customer experience and digital transformation. Ricky presented at our London workshop on April...
by Jeffrey Peel | May 22, 2017 | Digital Government, Workshop Videos
Martin Taylor from Content Guru (part of Redwood Technologies) presented at our recent workshop in London and suggested that digital transformation of government may not be quite as possible as some would suggest. He asserts that as an IT service provider to public...
by Jeffrey Peel | May 17, 2017 | Citizen Engagement, Citizen Experience, Workshop Videos
At our workshop in London a few weeks ago we asked Abigail Gilbert of think-tank NLGN and Stephen Morgan of Squiz to discuss how digital initiatives might work to enhance public service provision. Abigail and Stephen chatted about how authorities are engaging,...
by Jeffrey Peel | May 15, 2017 | Citizen Experience, Workshop Videos
Nick Vat, in his recent presentation at our London workshop, used the example of a major fashion retailer to make some pertinent points about the importance of people, process and technology in providing excellent customer service. In the context of digital...
by Jeffrey Peel | May 12, 2017 | Digital Government, Workshop Videos
At our recent Conversations Workshop in the Town Hall Hotel, Bethnal Green, Stephen Roberts of Vigilant Research provided an overview of the Digital Policing Review – a project that looks at how police forces are adopting digital ways of working. The Digital...
