Shock of the new

Shock of the new

Tweet From the highest level of decision-making to the front line of service delivery, we cannot just assume we know the nature of people’s problems and what solutions would be best for them. Steve Hilton in “More Human” When we launched the Citizen20Series website in...
What is Open311?

What is Open311?

Tweet We have referred to the idea of ‘open services’ in many posts on this site. For example our upcoming white paper outlines the case for government being a more avid adopter of services built around the citizen and availing of open data. But Open311 takes openness...
GaaP: Paths and Cliffs

GaaP: Paths and Cliffs

Tweet This is Part 3 of a series of articles by Larry Larkin Previous articles in the series described the myriad of benefits – financial, operational and social – that GaaP can bring. But how do we get there? The path, alas, is not a road to follow but, rather, a...