I caught up with David Moody, the Global Practice Leader of Government and Public Sector at Verint Systems – earlier this week.
David was in London meeting one of Verint’s global integration partners – which gave me the opportunity to get some perspective on the impact that austerity is having on government drives to embrace digital government.
In the video, below, David outlines how government often falls well behind the commercial sector in allowing citizens to get access to the information or services they need via digital processes. Citizen engagement initiatives are often stalling because government bodies are trying to put in place tactical cures when strategic solutions are needed.
I interviewed David against the back-drop of London’s City Hall – home of the Greater London Authority.