At our recent Future Cities event in Newcastle we had a chat with Conn Crawford of Sunderland City Council. He was keen to outline the digital challenges being faced by cities (large and small). And he brought some props. And some lego.
Conn talks at length about citizen personas, and about citizen identity. He also touches on what role the city should play and how the private sector needs to be involved (as well as citizens themselves) in re-imagining what the city should be and the types of digital services it should provide.