by Jeffrey Peel | May 29, 2017 | Workshop Videos
Ricky Morton is responsible for defining the ‘Digital Kingston: Smart Borough’ strategy and leading on open data, smart city infrastructure, web and digital presence, customer experience and digital transformation. Ricky presented at our London workshop on April...
by Jeffrey Peel | May 22, 2017 | Digital Government, Workshop Videos
Martin Taylor from Content Guru (part of Redwood Technologies) presented at our recent workshop in London and suggested that digital transformation of government may not be quite as possible as some would suggest. He asserts that as an IT service provider to public...
by Jeffrey Peel | May 17, 2017 | Citizen Engagement, Citizen Experience, Workshop Videos
At our workshop in London a few weeks ago we asked Abigail Gilbert of think-tank NLGN and Stephen Morgan of Squiz to discuss how digital initiatives might work to enhance public service provision. Abigail and Stephen chatted about how authorities are engaging,...
by Jeffrey Peel | May 15, 2017 | Citizen Experience, Workshop Videos
Nick Vat, in his recent presentation at our London workshop, used the example of a major fashion retailer to make some pertinent points about the importance of people, process and technology in providing excellent customer service. In the context of digital...
by Jeffrey Peel | May 12, 2017 | Digital Government, Workshop Videos
At our recent Conversations Workshop in the Town Hall Hotel, Bethnal Green, Stephen Roberts of Vigilant Research provided an overview of the Digital Policing Review – a project that looks at how police forces are adopting digital ways of working. The Digital...
by Jeffrey Peel | May 9, 2017 | Digital Government, Workshop Videos
Mark Thompson was our opening keynote speaker at our recent ‘digital transformation’ workshop in London. His presentation covered 2 main themes: “Why the public services model is totally knackered in the age of the internet” “Why platform...
by Jeffrey Peel | May 8, 2017 | Citizen Experience, Workshop Videos
In our recent Conversations Workshop in London we had several speakers discuss what might be needed at city and local government level to transform citizen services through technology. In this presentation, David Moody of Verint talks about the ‘digital tipping...
by Jeffrey Peel | Apr 12, 2017 | Citizen Engagement, Workshop Speakers
According to Abigail Gilbert of the New Local Government Network, “Technology is an enabler of new social relationships. But it can only present opportunities for social change to the extent that these changes are conceived and explored by the people who design...
by Jeffrey Peel | Apr 3, 2017 | Smart Cities, Workshop Speakers
Charbel Aoun is a member of Future Cities Catapult’s board and has spent more than two decades in Fortune 100 and technology startups. Charbel has also spent 10 years researching, implementing and advising companies on a range of topics he is passionate about:...
by Jeffrey Peel | Apr 3, 2017 | Citizen Engagement, Digital Government, Workshop Speakers
Ricky Morton is responsible for defining the ‘Digital Kingston: Smart Borough’ strategy and leading on open data, smart city infrastructure, web and digital presence, customer experience and digital transformation. Ricky will be presenting at our London...
