Citizen Experience Workshop Videos

The Big ID Debate

Identity management is a big deal as far as government is concerned. Establishing that people are who they say they are is pretty important. But it’s also a handy way for government to really up the game in terms of citizen experience. Just getting a name right or immediately establishing an audit trail of interaction is only possible with secure ID verification.

We asked Andy Bates of Verizon to outline the challenges and the solutions.


By Jeffrey Peel

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